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Policies and Procedures
Shipping Policy:
All decals have a flat rate shipping charge. Multiple ordered items has no
effect on shipping prices. We reserve the right to charge that shipping
cost at any times without notification. The majority of our items will go
priority mail and will arrive with 3 to 5 business days depending on your
postal zone. If a package must be recieved faster we reserve the right to
add to the shipping charge the exact amount of the shipment plus the
original shipping fee. These special case shipping situations will be
shipped UPS with a copy of the shipping receipt. All orders will ship
within 3 business days.
Design Policy:
Island Reflections is the owner of your lettering design. We also own all
custom logos, and graphics that we design in house. Your artwork can only
be released after payment has been made for the work done. The artwork is
available on disk in various formats and must be requested from us.
Unauthorized duplication without written conscent is illegal. Please
contact us if you need your artwork.
Warranty and Returns Policy:
Your artwork is warrantied. We at Island Reflections Corporation are
confident of your success at installing your lettering, if you adhere to our
instructions and take your time during application process. If you manage to
mess up the lettering, we will replace up to half of the vinyl for free,
(excluding 22 Karat goldleaf vinyl), with the exception of any shipping
costs involved in replacement. Should you manage to damage more than half of
your decal, replacement charges would be for the cost of the vinyl and
shipping charges only. These charges are substantially lower than original
purchase price. Please contact us for further details.
All artwork done is completely custom and therefore returns will not be
accepted. If Island Reflections Corporation makes an error your artwork
will be replaced at no charge.
Color and Measurement Policy:
All monitors display colors differently. Therefore we are not responsible
if the color does not match perfectly. Many more colors are available.
Contact us for color samples and further information to eliminate this
problem.
Island Reflections Corporation asks that you measure twice just to be sure.
You are responsible for making sure your lettering and artwork fit before
you order. We are not responsible unless we ship the wrong size, in which
case a new set will be sent to you at no cost.
Removal Policy:
Island Reflections Corporation will supply information for removal of vinyl
and painted graphics. However, the user of this information is responsible
for the removal and any damages that although rare, may occur. We strongly
recommend trying removal procedures in a small area to ensure no harm will
be done to your boat.
Privacy Policy:
Your contact information is held in high regard at Island Reflections
Corporation. We will not share your contact, credit card, or personal
information with anyone. Your payment is made on a secure site, and it will
not be released.
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